1. Information We Collect

We collect information you provide directly when creating an account, including your name, email address, phone number (optional), and payment information for subscriptions. We also collect usage data automatically, including IP addresses, device information, browser type, pages visited, and interactions with the platform.

When you connect trading exchange accounts (e.g., Bybit), we access your trading data through their API to provide our services. We do not store your exchange passwords or API secret keys beyond encrypted storage necessary for service functionality.

2. How We Use Your Information

We use collected information to provide, maintain, and improve the Service; process transactions and send related information; send technical notices, security alerts, and support messages; respond to your requests and provide customer service; monitor and analyze usage patterns to improve user experience; detect, prevent, and address technical issues, fraud, and security concerns; and comply with legal obligations.

3. Data Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist in operating our platform (payment processors, email services, hosting providers), when required by law or in response to valid legal requests, and to protect our rights, privacy, safety, or property.

4. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, bcrypt password hashing, regular security audits and penetration testing, and role-based access controls for internal systems. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Trading history and transaction records are retained in accordance with applicable financial regulations. You may request deletion of your account and associated data, subject to our legal retention obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; port your data to another service; opt out of marketing communications; restrict or object to certain processing; and withdraw consent at any time. To exercise these rights, contact us at privacy@neurofund.io.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences, analytics cookies to understand platform usage, and functional cookies to enable personalized features. You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@neurofund.io.